Membership Management

If  you are running a successful membership website, eventually you are going to need to address membership management.

Good membership website software will help you a lot, but it will not do everything.  Here are some issues you need to consider to do a good job of membership management.

Are you going to set up a help desk system for questions?

Are you going to populate an FAQ?

When someone’s charge card bounces, will you remove them from your membership site or contact them and ask for new information?

What if someone is having trouble logging into your membership site?

What is your refund policy on your membership site and if you allow refunds, who processes them?

Do you have a phone number that people can call?

Who is publishing your new content and what is the schedule?

Who proof reads your membership site materials?

As you can see, there are a lot of membership management details to consider.  If you are only running one site with 20 members, you probably do not need to worry about much of this.  If you really want to scale membership sites as a business, then you really need to think about the membership management issues and get virtual management help to manage your membership site.